At Abhi Enterprises, we take pride in offering high-quality pet care products, including soap, shampoo, perfume, creams, and face wash. We want you and your pets to be fully satisfied with our products. If for any reason you are not happy with your purchase, please read our Refund and Return Policy below:

1. Return Policy
We accept returns under the following conditions:

• Time Frame: You can return any item within 7 days of the purchase date.
• Condition: The product must be unused, unopened, and in its original packaging.
• Eligibility: Returns are accepted for products that are damaged, defective, or incorrect upon arrival.

Please note that for hygiene reasons, we cannot accept returns for products that have been opened or used unless they arrived damaged or defective.

2. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
• Rejection: If the item is not in its original condition, or if it is damaged or missing parts for reasons not due to our error, the refund may be rejected.

3. Non-Returnable Items
Certain products are non-returnable, including:

• Gift cards
• Items purchased on sale or as part of a special promotion

4. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact us at abhienterprisesyasp@gmail.com within 7 days of receiving the product. We will arrange for the exchange at no additional cost to you.

5. Return Shipping

• Faulty or Incorrect Items: If the return is due to an error on our part (e.g., faulty, damaged, or incorrect items), we will cover the cost of return shipping.
• Change of Mind: If you are returning the product for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

6. How to Initiate a Return
To initiate a return, please follow these steps:

• Contact our customer service at abhienterprisesyasp@gmail.com or +91 9416207522 to request a return.
• Provide your order number, details of the product, and reason for the return.
• We will provide instructions for sending the item back.

7. Cancellations
You may cancel your order before it is shipped for a full refund. Once the order has been shipped, it is no longer eligible for cancellation and must go through the return process.

8. Contact Us
If you have any questions about our Refund and Return Policy, please feel free to reach out to us:
Email: abhienterprisesyasp@gmail.com
Phone: +91 9416207522
Address: Village Mallour, Chourmastpur Ambala -134003